Your AI cannot read a claim file. We make it AI-ready.
A 200-page submission, a box of claim photos and estimates, a 2,000-page medical record, a demand letter with a deadline inside it. Insurance runs on documents that someone still reads and re-types by hand. We read them — and turn them into clean, checked, page-traced data your underwriters, adjusters and AI can trust. Risks are scored before they are opened, claims arrive decision-ready, and nothing leaves your environment.
Where the work slows down.
Six places where people still read and re-type documents by hand. Some belong to underwriting, some to claims, and some hurt the whole carrier.
Submissions arrive in no fixed shape
A commercial property submission runs 200+ pages: broker email, ACORD forms, SOV, five years of loss runs, inspections. An underwriter handles 30–50 a week and reads each one by hand to find out whether it is even in appetite.
Claim files are assembled by hand
Photos, estimates, invoices, recorded statements and police reports are chased, indexed and keyed before anyone can decide anything. Adjusters spend one to three days per file just getting to the starting line.
Medical and legal packs are unreadable at volume
A bodily-injury file can hold 2,000 pages of records and bills. Demand letters carry a time-limit clause that is sometimes read after it has expired.
Money leaks between the pages
Coverage, limit and duplicate-invoice errors are found in audit, after payment. Industry benchmarks put leakage at 5–10% of claims paid; on the underwriting side, loss-run data never reaches the pricing model.
Every line of business rebuilds the pipeline
Auto, property, workers' comp and specialty each have their own OCR templates, vendors and exception queues. A new estimate format or carrier loss-run layout breaks the old rule silently.
The examiner now asks to see your working
The NAIC AI bulletin and the EU AI Act expect a carrier to show how an AI-assisted underwriting or claims decision was reached. Today that answer is reconstructed by hand, weeks later.
The documents we read.
Start with the one that costs you the most time today. That is where a pilot starts.
Underwriting & policy
Submission desks, underwriting, product, servicingClaims
FNOL, adjusting, injury, litigation, recoveryFive steps from document to data.
One pipeline, the same for both lanes, inside your environment. A document becomes usable data at step three and trusted data at step four.
Reading a document is not the same as trusting the data in it. That is why step four exists, and why a named adjuster or underwriter signs off on anything that moves money or coverage.
How one claim file becomes a governed record.
Specialist agents read text, tables, photos and audio into one artifact. Every field gets a score. A threshold your claims leaders set decides whether an adjuster ever needs to touch it.
Today: the relay race
six hand-offs per claimWith the layer: one artifact, one gate
~5% touchedExhibit · the confidence gate
claim 2026-CL-04817 · auto collisionThreshold 0.95 — set per field and per document type by your claims and risk leaders, not by us. The gate sits in front of the claims system, never behind it, and every adjuster correction retrains the agent that made the error.
What you get.
One source of clean data that every team, model and agent can use — with an audit trail behind every number.
Risks scored before they are opened
Appetite, completeness and TIV typed in minutes; broker gaps returned as a structured request. The underwriter opens a decision, not a pile.
Claims arrive decision-ready
Coverage, limits, deductible and duplicate checks run before payment. The adjuster touches the 5% that needs judgement.
Medical packs summarised in hours
Chronology, coding, treatment gaps and bill review, every figure linked to its page. Time-limit demands queued on arrival.
Loss runs and SOVs reach the pricing model
Five-year loss triangles and location schedules land on the rating schema instead of staying inside PDFs.
Recoveries found, notices owned
Subrogation candidates surfaced with evidence and limitation dates; regulator notices typed to action, deadline and affected policies.
An audit trail for the examiner
Every value shows which document, page and box it came from, which threshold applied, and who signed off.
The same work, measured side by side
today vs. once masteredAn examiner will ask how your AI reached the decision.
The NAIC Model Bulletin on AI is adopted in 24 states and DC, its AI Systems Evaluation Tool is being piloted by examiners in twelve, and the EU AI Act treats insurance pricing and claims as high-risk. They ask for the same evidence. The layer produces it as a by-product of doing the work.
- Field-level lineage — file, page, bounding box and score on every published value, exportable per case.
- Thresholds in writing — confidence and approval limits are versioned configuration; the AIS Program documents itself.
- A named person on every gate — decision, reason and timestamp are part of the record.
- Ground truth your experts signed — accuracy scored against a set your SMEs labelled from your own estate.
- Zero third-party exposure — no page reaches an external model provider; PHI masked before indexing.
Built by gothink.ai. Runs inside your environment.
This system reads policyholder, claimant and medical documents and writes to your core. It belongs inside your walls, not on someone else's servers.
Your cloud, your access controls, your keys
Our software comes in; your documents never go out. Guidewire, Duck Creek, Majesco or mainframe — read in place, written back.
- No outside AI provider sees a page or a photo.
- PHI and PII masked at the govern stage, before indexing.
- Nothing you process trains our models.
- Air-gapped deployment changes nothing but what connectors can reach.
Basic OCR gives you text. We give you checked data.
Traced to its source, scored against the policy and your rules, and better over time.
Each phase ends with a measurable result
Value in weeks, the whole estate in a quarter. You decide whether to continue at every gate.
Start with one document family.
Auto claim packs, commercial submissions or bodily-injury medical records — whichever costs you a department today. We prove the number on your own files, in weeks.